Podcast host to sue MTN, other telcos over alleged disappearance of 150GB data

Kel Armstrong Amobi, host of the KaaTruths Podcast, stated he vowed to take MTN Nigeria and other telecommunications operators to court docket over an alleged disappearance of greater than 150GB of his cell data.

Mr Amobi, popularly often called KAA, disclosed this in a publish on X on Saturday, accusing MTN of failing to present a passable clarification of the incident, regardless of holding two phone conversations with the corporate’s customer support representatives.

Mr Amobi stated he and other events will meet MTN and other telecommunications operators on the Federal High Court in Abuja on 18 November over the mysterious data disappearance.

According to him, about three weeks in the past, he complained to MTN that greater than 150GB vanished from his line, together with the depletion of 20GB from his data steadiness inside eight minutes, although his cell data was switched off on the time.

“Within minutes of making that post, @MTNNG replied publicly. They said they had investigated and that I actually used the data. They said this without even knowing which number was affected,” Mr Amobi said.

The podcast host stated MTN subsequently contacted him privately by means of X and requested to have a phone dialog with him.

“On the decision, a customer support agent apologised after I requested why that they had lied publicly about an investigation that by no means occurred. Then we obtained to the true subject. She admitted she had no solutions. She stated she would ship the case to their technical crew and name me again, he said.

Mr Amobi stated the consultant later known as again with the result of the investigation, claiming that he had used 30GB on Google companies and one other 19GB on YouTube on the day in query.

Mr Amobi, nonetheless, disputed the declare, significantly the assertion that he consumed the 19GB on YouTube whereas attending a gathering at Transcorp Hilton Abuja.
The buyer care officer couldn’t give a convincing response to what occurred to the remaining data, he famous.

“But let’s take it even further, according to my phone records. The iPhone 17 Pro Max eSIM has a 5,088 mAh battery capacity, and at 95 per cent battery health, it would take about 25-30 per cent to stream a 4K Video on YouTube for three hours. Still, on that day, my battery usage records showed that YouTube used only 2% of Battery and spent about 20 minutes of screen time,” he remarked.

He additionally claimed that his iPhone’s information confirmed whole YouTube data consumption of 23.8GB over the ten months he had used the machine, making MTN’s insistence that he used 19GB on YouTube in in the future questionable.

According to him, MTN’s clarification didn’t account for the remaining data or set up how the alleged consumption occurred whereas his cell data was switched off.
The podcast host stated he wouldn’t blame the customer support consultant, describing her as an worker finishing up her duties, however insisted that the corporate’s administration ought to account for its public claims and the unresolved criticism.

“My last words to her were: tell your people not to bother sending you again. Bring the explanation and the results of your so-called investigation to court. We meet MTN and the other telcos at the Federal High Court, Abuja, on the 18th of this month,” he stated.

As of the time of submitting this report, Mr Amobi has not responded to PREMIUM TIMES with the small print of the authorized steps he plans to take or other circumstances surrounding his expertise with the cell community operator. MTN can be but to reply to this newspaper’s request for remark.

Similar encounters

Mr Amobi’s publish triggered comparable reactions from other social media customers with comparable previous experiences with Nigerian telecommunicationsservice suppliers.

Akinrinlola Olamide, a software program engineer, stated she has had comparable incidents repeatedly, alleging that MTN’s data utilization meter is not performing on the telco’s app.

“This is ridiculous; it has been happening to mine too, and they keep doing it because I’m not talking; their data usage meter is no longer working on their app,” Mr Olamide stated.

Also sharing his expertise, an X consumer, Big Sam @_samueld_, expressed his displeasure with the disappearance of his 1.28 terabyte data subscriptions, including that he reached out to the telco for a treatment to the state of affairs however obtained no response.

“I wish I could go to court too. My 1.28TB data disappeared overnight! I have sent a detailed email to MTN and tagged necessary regulatory bodies; nothing has been done. More than a month has passed,” he stated.
The complaints persist regardless of regulatory measures launched by the Nigerian Communications Commission (NCC) to protect telecommunications subscribers from unexplained data depletion, billing errors, and poor community companies.

In January 2021, the NCC introduced that it had instituted a forensic audit to examine complaints of unexplained data depletion and wrongful deductions from subscribers’ accounts, with the chance of compensating affected customers.

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However, complaints persevered, prompting the regulator in May 2024 to direct cell community operators to audit their billing techniques, following renewed experiences of unexplained data depletion.

In July 2024, the fee additionally launched the Nigerian Communications (Quality of Service) Regulations, which established minimal service-quality requirements for telecommunications operators. It offered for the measurement, reporting and monitoring of community efficiency.

When complaints about speedy data depletion and inaccurate billing persevered, the NCC, in August 2025, directed telecommunications operators to interact unbiased audit corporations to scrutinise their billing techniques.

The regulator has additionally launched extra consumer-protection measures, together with a refund framework for failed airtime and data transactions in January 2026 and a compensation framework for subscribers affected by poor community companies in March 2026.

That however, complaints of unexplained data depletion stay commonplace, elevating questions in regards to the efficacy of present regulatory measures and the transparency of operators’ billing techniques.
The extent to which subscribers can precisely confirm their data consumption additionally stays unsure.