The complaint alleged that Dollar General routinely expenses prospects extra at the register than the costs displayed on cabinets, value tags and commercials, and that it didn’t appropriate the problem despite the fact that the issue is broadly identified throughout the company, the FTC stated in a Monday press launch.
The overcharges have price shoppers within the United States hundreds of thousands of {dollars}, and Dollar General has obtained tens of 1000’s of complaints about this situation, in keeping with the discharge.
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“Dollar General has betrayed the trust of millions of American consumers and imposed significant financial harm on communities and consumers who are already struggling to make their paychecks last,” Christopher Mufarrige, director of the FTC’s Bureau of Consumer Protection, stated within the launch. “The FTC’s action underscores the agency’s commitment to lowering costs for consumers by stopping deceptive pricing practices that harm Americans.”
Dollar General didn’t instantly reply to PYMNTS’ request for remark.
The Ohio Attorney General’s Office, one of many 20 state attorneys basic who joined the FTC’s lawsuit, stated in a Monday press launch that that is the second time the state has sued Dollar General. The state sued Dollar General in November 2022, alleging that the retailer unlawfully overcharged its prospects, and reached a $1 million settlement a yr later. The settlement included steps for addressing the reported value discrepancies.
“The prices on store shelves are what customers should be paying,” Ohio Attorney General Andy Wilson stated within the launch. “Dollar General has allowed the overcharges to continue at the expense of the very people who keep its lights on.”
Connecticut Attorney General William Tong stated in a Monday press launch: “Consumers should be able to trust the prices they see on the shelves, not worry about what they’ll be charged at the register. We are taking aggressive action to hold [Dollar General] accountable.”
PYMNTS reported in July that state lawmakers and attorneys basic are intensifying their scrutiny of fees consumers encounter at checkout, pursuing measures that vary from restrictions on credit score and debit surcharges to broader “junk fee” disclosure mandates and limits on interchange charges.
