Oluchi Chibuzor
A buyer of Standard Chartered Bank Nigeria Limited, has accused the financial institution of delaying the return of funds held in his account after the financial institution closed it as half of its alleged exit from private banking.
Charles Igbinidu, a Nigerian resident within the United States, stated the financial institution emailed him to verify that his account had been closed and suggested him to contact the financial institution with questions on any remaining steadiness.
Igbinidu stated he requested the financial institution to switch the steadiness to his account with United Bank for Africa (UBA) and equipped the account particulars.
In an e-mail signed by Peter Okuyelu, a Client Experience Analyst, the financial institution requested Igbinidu to finish and return a kind. The e-mail stated the funds could be credited to his nominated account after the financial institution obtained the finished documentation. It additionally acknowledged that transfers might be made to business banks, however to not fintech establishments.
Igbinidu stated he returned the finished kind along with his UBA account particulars and a replica of his passport’s knowledge web page.
“I later received a message from Linda Ejiogu, another Client Experience Analyst, asking me to request closure of my U.S. dollar account. The message cited an outstanding debit balance of $20.49 for an annual debit-card fee,” he stated.
Igbinidu stated he disputed the cost, saying he had not held a debit card linked to the account for practically a decade. He stated Ejiogu subsequently confirmed that the matter had been settled.
Igbinidu he contacted the financial institution a few month later to ask why the switch had not been made. “Okuyelu replied that the request had been rejected because of an “irregular signature” and requested me to signal the kinds in step with the financial institution’s data and make my registered telephone quantity obtainable for affirmation,” he stated.
