Governance knowledgeable Joe Abah has confirmed he obtained a full refund of his flight ticket from United Nigeria Airlines after a six-hour flight delay.
Mr Abah disclosed that the airline refunded his ticket inside 12 hours of his request and supplied him a 50 per cent low cost on a future flight for 4 months.
In a put up on X on Thursday, Mr Abah mentioned the airline has apologised, refunded his cash, and supplied compensation following the disruption to his Enugu-Abuja journey.
“I can confirm that I have now received a full refund from @flyunitedng and that the refund came within 12 hours of my making the request,” he wrote.
“They also offered compensation of 50 per cent off a future flight for the next four months. They have thus apologised, offered compensation, and speedily refunded my money. These are good remedial steps,” he added.
PREMIUM TIMES reported on Wednesday that United Nigeria Airlines apologised to Mr Abah over the delay, acknowledging that its communication and follow-up with affected passengers fell under expectations after he referred to as out the airline on X and questioned its dealing with of the disruption.
Mr Abah had mentioned his flight, scheduled to depart Enugu for Abuja at 8:30 a.m. on Tuesday, was delayed till 3 p.m., prompting him to demand a direct refund and query the airline’s rationalization.
United Nigeria Airlines, in its response, mentioned its plane encountered worsening climate situations whereas approaching Akanu Ibiam International Airport, Enugu, forcing it to divert to Anambra in keeping with security procedures.
The airline mentioned climate situations can fluctuate throughout routes and airports and alter rapidly, explaining why different plane would possibly land whereas its personal couldn’t.
It additionally acknowledged that conserving passengers adequately knowledgeable stays its accountability, despite the fact that weather-related disruptions are generally past its management.
Following the airline’s response, Mr Abah demanded a direct refund after buying one other airline ticket to finish his journey.
The airline subsequently requested him to submit a refund request via its official web site, promising quick processing fairly than the same old seven working days.
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Mr Abah’s newest affirmation signifies the refund was accomplished inside 12 hours of his request.
The improvement resolves the refund dispute and highlights how public complaints draw consideration to passenger considerations over flight delays, communication, and refund procedures amongst home airways.
Nigeria’s Civil Aviation Regulations comprise client safety provisions masking flight delays, cancellations, passenger help and compensation in qualifying circumstances.
The NCAA advises passengers to first lodge complaints with airways and escalate unresolved instances to its Consumer Protection Department.
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